Falcon Sense (“we,” “us,” or “our”), a Dunfair service, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the “Service”).
1. Information We Collect
1.1 Information You Provide
- Account Information: When you register, we collect your name, email address, organization name, and role information.
- Payment Information: Billing details are processed by our third-party payment processor. We do not store full credit card numbers.
- Communications: When you contact us for support or inquiries, we retain the content of those communications.
- Configuration Data: Keywords, tracking parameters, alert preferences, and other settings you configure within the platform.
1.2 Information Collected Automatically
- Usage Data: Pages viewed, features used, session duration, click patterns, and interaction data.
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- Log Data: IP address, access timestamps, referring URLs, and request data.
- Cookies: We use essential cookies for authentication and functionality. See Section 6 for details.
1.3 Publicly Available Data
Our Service analyzes publicly available information from social media platforms, news outlets, forums, and other public sources. This data is collected and processed in accordance with applicable laws and the terms of service of the respective platforms. We do not access private messages, non-public profiles, or data behind authentication barriers unless explicitly authorized.
2. How We Use Your Information
- Deliver the Service: Process and display social intelligence insights, generate reports, and provide analytics.
- Improve the Platform: Analyze usage patterns to enhance features, fix bugs, and optimize performance.
- Communication: Send alerts you've configured, service updates, billing notices, and customer support responses.
- Security: Detect fraudulent activity, prevent abuse, and maintain the security and integrity of our Service.
- Legal Compliance: Fulfill legal obligations and respond to lawful requests from authorities.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, email delivery) under strict contractual obligations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- With Your Consent: When you explicitly authorize sharing with a specific third party.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS 1.2+) and at rest (AES-256).
- Regular security audits and vulnerability assessments.
- Access controls and authentication mechanisms including multi-factor authentication.
- Isolated data environments — your data is never co-mingled with other clients.
- SOC 2-aligned operational practices.
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all threats.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. When you terminate your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial records).
6. Cookies and Tracking
We use the following categories of cookies:
- Essential Cookies: Required for authentication, security, and core platform functionality. These cannot be disabled.
- Analytics Cookies: Help us understand usage patterns and improve the Service. These can be managed through your browser settings.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Receive a copy of your data in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at privacy@falconsense.co.
8. International Data Transfers
Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) where applicable.
9. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, contact us immediately for deletion.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice within the Service at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries, please contact:
Falcon Sense — Privacy Team
Email: privacy@falconsense.co
A Dunfair Service